1. TERMS AND CONDITIONS

TERMS AND CONDITIONS – SERVICE AND REPAIR

  1. BLR undertake servicing and repair work for customers on the following terms:-
  2. Routine servicing will be carried out in accordance with makers or industry standard practices.
  3. Where parts or components are replaced, unless manufacturers parts are required, generic replacements of quality may be used where either necessity, desire or price demands.
  4. All parts removed from the vehicle for replacement become the property of BLR, unless other arrangements are agreed in advance.
  5. BLR will dispose of all consumables in the correct industry standard way and the cost of disposal will be absorbed in the service price.
  6. Where work outside the standard or routine procedure is required, we may call you or contact you for permission to continue. Your verbal authority to complete the work will be recorded and will form part of the contract for services.
  7. Vehicles must be collected and all work paid for upon notice that the car is ready.
  8. All work and parts are guaranteed for six months, unless a component maker offers a longer warranty, which in such a case, will prevail.
  9. All parts and labour must be paid for upon presentation of the bill.  No credit will be given unless prearranged.
  10. If you fail to collect your vehicle, upon completion of the work, within seven days, storage will be charged from the eighth day at the rate of £20 per day plus VAT.  This will be added to your bill. If the vehicle is not collected within 30 days, we will begin the process of disposing of it 90 days after you were first notified that it was available to collect.  All proceeds of sale will be put towards defraying our costs - any surplus will be held for you to collect.  If there is a shortfall after crediting the proceeds of sale, we will pursue you for the balance.
  11. All complaints should be made in writing.  We will endeavour to achieve a satisfactory outcome in a timely manner. 
  12.  All vehicles are brought to our premises at the owners risk, When a customer delivers a car for work to be undertaken. There is an implied consent granted to permit our staff to drive the vehicle. 
  13. No personal belongings should be left in the vehicle, we do not take responsibility for loss or damage. 
  14. We can not be liable for any loss or  damage which is not  our provable fault.
  15. Customer should collect their vehicle in a timely manner after notification that it is ready.